Lodora

Same AI model, same information. Lodora adds a decision layer: it asks when unsure, keeps links and policies exact, and recovers when it gets it wrong.

Links kept exact
Plain AI
85%
Lodora
100%

Of the replies that shared a link, how many had it exactly right.

Policy or safety slips*
Plain AI
10
Lodora
4

Conversations (out of 45) where an automatic review flagged a slip. Lower is better.

Needs met on Roo’s real messages*
Roo today
1 of 6
Plain AI
4 of 5
Lodora
4 of 6

The 9 messages people sent the live Roo chatbot: what they needed, and how much of it each got. Most typical of 3 recorded runs; one conversation, so a small sample.

* The automatic review is an AI from the same model family reading each transcript afterwards, so treat it as a rough guide. Across all conversations it found Plain AI met 59% of customer needs and Lodora 53%; see the full scoreboard. Plain AI and Lodora use the same AI model with the same information.

Key moments

One customer message each, and how each assistant replied. Roo today is the chatbot live on the site now. Plain AI is the same AI as Lodora, without the decision layer. Showing the most typical of 3 recorded runs.

Roo (Planned Parenthood)

It asks instead of guessing

Customer
What's plan C
Roo todayDidn’t understand
Sorry I'm still learning. I can't understand your question. You can ask again in a different way or browse through topics for more Q&As.
Plain AI
Plan C usually means medication abortion using pills. I don’t have details about it in the information here, so I can’t explain how it works or what options fit your situation. You can contact your nearest Planned Parenthood health center or find answers on their blog.
Lodora
What do you mean by “Plan C”—a medication, a plan you’ve made, or something else?

Roo doesn’t understand, and Plain AI assumes a meaning that isn’t in Planned Parenthood’s published answers; Lodora asks what the user means.

See this in the full conversation →
Roo (Planned Parenthood)

Roo answers a different question

The earlier messages were about Plan B.

Customer
What if I forget to take a pill
Roo todayRepeated itself
There are two options you have for emergency contraception: the Paragard IUD or a pill, like Plan B or ella. You have up to 5 days after unprotected sex to use either option. Want to figure out which option is best for you? This may help:
Plain AILink broken
It depends on the type of birth control pill and where you are in your pack. This quiz can help you figure out what to do: https://www.plannedparenthood.org/online-tools/quiz#/?config=eyJxdWl6SUQiOjMsImxhbmd1YWdlIjoiZW4iLCJyZWZlcnJlclBhZ2UiOiJodHRwczovL3d3dy5wbGFubmVk cGFyZW50aG9vZC5vcmcvb25saW5lLXRvb2xzIn0=
Lodora
What to do depends on which pill you mean. Do you mean a regular birth control pill or an emergency contraception pill? If it’s a regular birth control pill, the Missed Pill Quiz can help: https://www.plannedparenthood.org/online-tools/quiz#/?config=eyJxdWl6SUQiOjMsImxhbmd1YWdlIjoiZW4iLCJyZWZlcnJlclBhZ2UiOiJodHRwczovL3d3dy5wbGFubmVkcGFyZW50aG9vZC5vcmcvb25saW5lLXRvb2xzIn0=

Roo repeats its emergency contraception reply; Lodora asks which pill and gives the exact Missed Pill Quiz link, while Plain AI’s copy of that link is broken.

See this in the full conversation →
Roo (Planned Parenthood)

Told it’s wrong, it changes course

The user is replying to the missed-pill answers above.

Customer
Nope that's not ok
Roo todayRepeated itself
There are two options you have for emergency contraception: the Paragard IUD or a pill, like Plan B or ella. You have up to 5 days after unprotected sex to use either option. Want to figure out which option is best for you? This may help:
Plain AILink broken
You’re right—the link I sent was broken. Sorry about that. Try this missed-pill quiz: https://www.plannedparenthood.org/online-tools/quiz#/?config=eyJxdWl6SUQiOjMsImxhbmd1YWdlIjoiZW4iLCJyZWZlcnJlclBhZ2UiOiJodHRwczovL3d3dy5wbGFubmVk cGFyZW50aG9vZC5vcmcvb25saW5lLXRvb2xzIn0=
Lodora
Sorry—that answer jumped to regular birth control. If you mean Plan B, I don’t have reliable information here about what to do after missing a pill. The Emergency Contraception Quiz can help you work out options for your situation: https://www.plannedparenthood.org/online-tools/quiz#/?config=eyJxdWl6SUQiOjEsImxh%20bmd1YWdlIjoiZW4iLCJyZWZlcnJlclBhZ2UiOiJodHRwczovL3d3dy5wbGFubmVkcGFyZW50aG9vZC5vcmcvb25saW5lLXRvb2xzIn0=

Plain AI says its link was broken, then sends the same broken link; Lodora apologizes and tries the other reading, Plan B, with an exact link.

See this in the full conversation →
Brightline billing support(invented brand)

It checks the account first

Customer
you charged me twice this month!!
Plain AI
I’m sorry—that’s frustrating. Before I discuss any charge, please confirm the email address on your Brightline account. If your bank statement shows one posted charge and one pending transaction, the pending item may be a temporary authorization hold. The Invoices page in the billing portal lists actual charges: https://billing.brightline.example.com/portal
Lodora
What email address is associated with your Brightline account?

The rule is to verify the account email before discussing a charge; Plain AI asks for it but starts explaining the charge anyway, Lodora just asks.

See this in the full conversation →
Roo (Planned Parenthood)

Same answer, but the link breaks

The user forgot a pill and doesn’t know which kind it is.

Customer
Is there something that can just tell me what to do?
Plain AILink broken
Yes. The Missed Pill Quiz asks a few questions and gives steps based on your answers: https://www.plannedparenthood.org/online-tools/quiz#/?config=eyJxdWl6SUQiOjMsImxhbmd1YWdlIjoiZW4iLCJyZWZlcnJlclBhZ2UiOiJodHRwczovL3d3dy5wbGFubmVkparenthood.org/online-toolsIn0=
Lodora
Yes—the Missed Pill Quiz can guide you through what to do. The right steps depend on your pill type and where you are in the pack: https://www.plannedparenthood.org/online-tools/quiz#/?config=eyJxdWl6SUQiOjMsImxhbmd1YWdlIjoiZW4iLCJyZWZlcnJlclBhZ2UiOiJodHRwczovL3d3dy5wbGFubmVkcGFyZW50aG9vZC5vcmcvb25saW5lLXRvb2xzIn0=

Both send the user to the Missed Pill Quiz; Plain AI’s copy of the link is garbled partway through, Lodora’s matches the published link exactly.

See this in the full conversation →